Although I gave a 3 for this visit, overall I'm happy with their service and will continue to go to Autotrends because I think they do very neat work usually in a timely manner. However, I gave a 3 for this visit because an inspection and oil change took them around 2 hours to complete. I also had scheduled an appointment with them for this work. Nevertheless, I think this was an exceptional situation and I'm sure my next visit will go quicker as it usually does.