Left the O ring off and stranded my wife on the side of the highway
Brad- We greatly apologize for your inconvenience. We will support you through this matter. From what I understand your wife was able to keep traveling and the vehicle appears OK. You spoke with our GM, Jason Brown, who keeps me updated. He was expecting to hear from you on 8/26. We will gladly reimburse you for your inconvenience and stand behind our work. If you weren't provided weekend contact information please let me know. I'd like to offer you oil services for a year as a good will gesture. At no cost we will check over your vehicle when your wife returns or you may choose another service provider to inspect your vehicle. Again we are here and behind our service. We take this matter very seriously. Our goal is to satisfy you completely. Please let me know of anything you would like to see available to you and your wife. Thank you, John Hill
- Autotrends